outlook crashes when opening emails with attachments

In the Replies and forwards section, select the Open replies and forwards in a new window check box.“I have recently started using Outlook as my job requires it.To configure Outlook 2013 to open replies and forwards in a new window Once Microsoft has provided a fix in a subsequent service pack, we will update the add-in to restore the email-specific functionality for inline responses. You will also need to follow either method if you intend to attach files that exceed Exchange’s size limits. See the “More Information” section below for steps to enable that option. This means that if you are composing an inline response on the main window, you will need to “pop out” the email into a separate window in order to use any email-specific Mail Express buttons.Īlternatively, you may configure Outlook to open replies and forwards in a new window, as Outlook 2010 and earlier do.

To resolve this issue, we have temporarily removed our email-specific buttons from the primary Outlook window (Explorer window) and have limited the extent to which the add-in extends the behavior of that window’s built-in Attach File button. Install Mail Express v3.3.6 or later, which addresses this problem as follows: We have opened a support ticket with Microsoft and they are actively working on a fix.

The only known workaround unfortunately can lead to the symptoms mentioned in this KB article. Microsoft Outlook 2013 has a bug whereby parts of an inline response body may get removed when programmatically attaching a file.

This may happen when the focus is taken away from an Outlook window at the moment a file is being attached to an email. THE INFORMATION IN THIS ARTICLE APPLIES TO:Īttaching a file to an email may cause Outlook 2013 or the system to hang under certain circumstances.

Outlook crashes when opening emails with attachments